Search found 183 matches

by shimelle
Thu Jun 28, 2012 5:28 am
Forum: Questions and help
Topic: lost access
Replies: 1
Views: 18203

Re: lost access

Hiya! Nothing expires - everything has permanent access. The most likely answer is that you have two accounts - that happens if you have paid from multiple email addresses. If you know another email address you have used, I can merge the accounts for you so you can find everything with just one user...
by shimelle
Sun May 20, 2012 5:07 pm
Forum: Questions and help
Topic: Need help with changing my user name.
Replies: 3
Views: 22872

Re: Need help with changing my user name.

You can change your username in the same place as your password and email address - the User Control Panel. Click on that at the top left of the screen, then go to Profile - Account Settings to change your username. It will show you an error if you try to take a name already on an account or if you ...
by shimelle
Thu May 17, 2012 3:35 pm
Forum: Questions and help
Topic: Need help with changing my user name.
Replies: 3
Views: 22872

Re: Need help with changing my user name.

You'll have an email shortly to sort this for you Bev. Thanks!
by shimelle
Wed May 09, 2012 9:03 pm
Forum: Questions and help
Topic: Cover to Cover
Replies: 2
Views: 21068

Re: Cover to Cover

Hi Jennifer! That usually means you have more than one account (that happens when you've signed up via a different email address than you used before). Send me an email and let me know what other email address(es) you may have used, and from there we can find all the accounts and merge them for you....
by shimelle
Wed May 09, 2012 2:55 pm
Forum: Questions and help
Topic: PDF problem
Replies: 1
Views: 18445

Re: PDF problem

This usually means something happened while you were downloading the file.

In the class materials section of the forum, you can download the prompt again and with a bit of luck that will solve your problem. :)

Thanks!
by shimelle
Mon May 07, 2012 4:03 am
Forum: Questions and help
Topic: Question regarding the Cover to Cover class (not techy)
Replies: 1
Views: 18156

Re: Question regarding the Cover to Cover class (not techy)

Um... all of the above!! All three of those things are included.
by shimelle
Mon Apr 30, 2012 10:18 am
Forum: Questions and help
Topic: newbie digital question
Replies: 1
Views: 16429

Re: newbie digital question

Unless it was just mentioned in a discussion topic here, it wouldn't have been via the forum. I'm pretty sure it's never been a class prompt! Two ideas though: 1. On my blog at the left side there is a link to all the digital tutorials. (Or http://www.shimelle.com/tutorials/ to jump straight there.)...
by shimelle
Tue Dec 27, 2011 12:12 pm
Forum: Questions and help
Topic: Cannot see promot #17 pdf
Replies: 1
Views: 16684

Re: Cannot see promot #17 pdf

Hi Judy -- is this still the case or are you all set now? An internal error message means there is a problem with your software most likely, so it's hard for me to help. You may just need to run the install again as perhaps it didn't quite work the first time. It's also worth checking to see if it's...